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Shipping & Return Policy

We currently ship to all countries in and around the UK and USA which includes England, Scotland, Northen Ireland and Wales, together with the Channel Islands. All customers must be able to provide a valid shipping address to where the parcel is to be sent to. The shipping details including the total amount will be given to you at the checkout before the order is confirmed.

All prices in our magazine and in the web shop are displayed in £ GBP and include VAT (value-added tax, at present 20%). In addition we charge the costs for shipping &  handling which amount to £3.45 for Standard delivery and £6.45 for Special Delivery in United Kingdom. For Europe and USA, the shipping and handlig cost will be £2.50 per order plus £2.00 per item whereas £3.50 per order plus £2.00 per item for rest of the world.

Please note that all items are stored and dispatched from our Warehouse based in United Kingdom, due to the distances involved please allow 3-5 working days from date of dispatch for delivery.

You may cancel your order (or any part of it) for any reason before delivery by contacting our Customer Support Team by contact us.

If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 14 days of receipt.  Items should wherever possible be returned in their original packaging with any enclosed documentation.

 It is very important when you return an item that we know the order number to which it relates, your details and whether you want a refund or an exchange. Without these details we won't be able to take the action you require.

 We ask you to take reasonable care of the goods you purchase while they are in your possession. This means that: you may inspect and try on the goods as you would try them on in our store but tags should not be removed from any item and the original packaging should be retained. Goods should not be soiled, torn or damaged.

You are responsible for returning the item to us. Goods for return should be sent by Recorded Delivery and you will be responsible for the costs of return (unless the item is faulty).

Return Address:
Dark Wear UK Ltd
Unit 554 - 591
The Stables Market
Chalk Farm Road, Camden Town
NW1 8AH
United Kingdom

 
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